Cancellation Policy
Cancellation Policy
Last Updated: 10/12/2025
We aim to provide a smooth and customer-friendly shopping experience. Our Cancellation Policy outlines the terms for modifying or cancelling orders placed through our online and offline channels.Order Cancellation by Customer
- Orders can be cancelled within 12 hours of purchase, provided the item has not been processed or dispatched.
- Once an order is shipped or prepared for stitching/handwork, it cannot be cancelled.
- For prepaid orders, the refund (after cancellation approval) will be processed to the original payment method within 7–10 working days.
Cancellation of Customized Orders
- Orders that include stitching, sizing, handwork or customization cannot be cancelled once initiated, as these are made specifically for you.
Order Modification
- Any change in product, size, colour or address must be requested within 12 hours of placing the order and is subject to availability.
Order Cancellation by Tangles Collections
We may cancel an order under the following circumstances:
- Product out of stock or unavailable.
- Inaccurate or incomplete shipping information.
- Payment verification issues for high-value or international orders.
- Technical errors or unforeseen system issues.
If your order is cancelled from our end, you will be notified immediately, and any paid amount will be fully refunded.
Contact for Cancellations
For cancellation or modification requests, contact us at:
📞 +971 52 237 7900
📧 info@tanglescollections.com