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Frequently Asked Questions

Get instant answers to your questions about products, orders, shipping, returns and services. Our FAQ section makes your shopping experience clearer, easier and more confident.
Tangles Collections

Common Questions

1
What products does Tangles Collections offer?
We offer un-stitched and semi-stitched salwar materials, kurtas, frocks, gowns, organza, ikkat, Mashru silk, kids wear and more.
2
Do you provide stitching services?
Yes, we offer professional stitching and custom handwork services based on customer requirements.
3
Are the materials original and high quality?
Absolutely. We source premium-quality fabrics to ensure comfort, durability and a stylish finish.
4
Do you ship internationally?
Yes, we ship across the UAE and to international locations through trusted courier partners.
5
Can I customize my outfit?
Yes. You can choose your material and request custom stitching or handwork as per your preference.
6
How can I contact customer support?
You can reach us via: 📞 +971 52 237 7900 📧 info@tanglescollections.com

Order Related Questions

1
How do I place an order?
You can place an order through our website, WhatsApp, or by contacting our customer support team directly.
2
What payment methods do you accept?
We accept secure online payments, card payments, bank transfers, and selected cash-on-delivery options (where available).
3
How long does delivery take?
Delivery timelines vary by location, but we generally dispatch within 24–48 hours and deliver within the estimated courier timelines.
4
How do I track my order?
Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your shipment.
5
What if I receive a damaged or wrong product?
If any issue occurs, contact our support team within 24 hours with photos or videos for a quick resolution.
6
Can I modify my order after placing it?
Order modifications may be possible only if the order has not been processed or dispatched. Contact us immediately for assistance.
7
Can I change my delivery address after placing the order?
Yes, you can request a delivery address change within a few hours of placing your order. Please contact our support team immediately for assistance.

Any Questions You Want to Ask?

Explore additional frequently asked questions covering product details, ordering, payments, shipping, returns and customer support. Find quick, clear answers to make your Tangles Collections shopping experience easier and worry-free.