Terms and Conditions
Terms & Conditions
Last Updated: 10/12/2025
Welcome to Tangles Collections. By accessing or purchasing from our website, social media pages or any digital platform operated by us, you agree to the following Terms and Conditions. Please read them carefully before using our services.1. General
These Terms & Conditions govern all online purchases, browsing activities, inquiries and interactions with Tangles Collections. By using our platform, you confirm that you are at least 18 years old or using the site under the supervision of a legal guardian. Tangles Collections reserves the right to update or modify these terms at any time. Continued use of our website signifies acceptance of the updated terms.
2. Products & Services
- We offer un-stitched, semi-stitched ethnic wear and stitching/handwork services.
- Product colors may vary slightly due to lighting, screen resolution or fabric variations.
- All product descriptions, images and pricing are subject to change without prior notice.
- Availability of certain materials, designs or sizes may vary.
3. Pricing & Payments
- All prices listed are accurate at the time of publication but may change based on stock, offers or market conditions.
- We accept secure online payments through trusted payment gateways.
- Orders are confirmed only after successful payment authorization.
4. Orders & Confirmations
- Once an order is placed, you will receive an order confirmation via email or WhatsApp.
- Tangles Collections reserves the right to cancel or refuse any order due to stock limitations, incomplete information or suspected fraudulent activity.
- Custom stitching orders require accurate measurements provided by the customer. Incorrect measurements will not be eligible for exchange or refund.
5. Shipping & Delivery
- Orders are shipped through reliable courier partners.
- Delivery timelines may vary depending on location, customs (for international orders) or unforeseen delays.
- Shipping charges, if applicable, will be displayed at checkout.
- International orders may include additional duties or taxes, which customers must bear.
6. Returns, Refunds & Exchanges
- Only unused, unwashed and unstitched products are eligible for return (subject to conditions in our Return & Refund Policy).
- Stitching orders, customized products, and handwork services are non-returnable and non-refundable.
- Refunds, if approved, will be processed within the timeline stated in our policy.
7. Cancellation Policy
- Orders can be cancelled before dispatch.
- Once shipped or processed for stitching, cancellations are no longer possible.
- Refunds for approved cancellations will be processed to the original payment method.
8. Use of Website
You agree not to:
- Copy, resell or misuse website content.
- Upload harmful files, viruses or misleading information.
- Violate any laws, regulations or third-party rights.
Unauthorized use may lead to restricted access or legal action.
9. Intellectual Property
All images, product photos, logos, brand names and content on Tangles Collections platforms are the exclusive property of the company. Unauthorized reproduction or distribution is strictly prohibited.
10. Privacy & Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the use of cookies and data needed for order processing, analytics and customer service.
11. Limitation of Liability
Tangles Collections is not liable for:
- Delays caused by courier companies or external factors
- Slight color or fabric variations
- Customer-provided incorrect measurements
- Losses arising from misuse of the website or payment platforms
Our liability, in any case, will not exceed the value of the purchased product.
12. Governing Law
These Terms & Conditions are governed by the laws applicable in Sharjah, United Arab Emirates.
Any disputes will be resolved through appropriate legal channels in this jurisdiction.
13. Contact Information
For any questions or concerns, please reach out to us:
📍 Address: Shop No:4, Damas Building, Municipality Round-about, Nr. Central Post Office, Sharjah, United Arab Emirates
📞 Mobile: +971 52 237 7900
📧 Email: info@tanglescollections.com